Return Policy
Time Frame for Returns
30-Day Return Period:
You have 30 days from the date you receive your item to initiate a return.
Shipping Costs for Returns
We will cover the shipping costs for all returns.
Damaged or Defective Items
We strive to maintain high-quality standards for our products. If you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll gladly assist you with a replacement or refund.
Changing Your Mind
If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please ensure that the item is unused and in its original packaging.
Language of the Return Policy
Our return policy is provided in the official language of the targeted country.
Eligibility Criteria
To be eligible for a return, the item must meet the following criteria:
- Unused and unworn.
- In its original condition, with all tags attached.
- Returned in the original packaging.
- Proof of purchase, such as a receipt, is required.
How to Initiate a Return
- Contact us at support@luxeorra.com.
- Follow the instructions provided.
- Returns must be sent to the address given upon request. Unauthorized returns will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Custom or personalized items
- Hazardous materials
Exchanges
To exchange an item, please return the original item and place a new order separately for the desired item.
European Union Cooling-Off Period
For orders shipped to the EU, you have the right to cancel or return your purchase within 14 days of receipt without needing to provide justification.
Inspection and Approval
Once we receive your return, we will inspect the item and notify you of the approval status for your refund.
FOR MORE INFORMATION:
Trade Name: Luxeorra
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +44 7380 902129
Business Mail: support@luxeorra.com
Business Address: 34A High Street, Wandsworth, London, United Kingdom