Frequently Asked Questions (FAQs)

1. What is Luxeorra all about?
At Luxeorra, we believe in celebrating individuality through curated luxury. Our collection showcases unique, high-quality Handbags products that elevate your lifestyle and express your personal style. Every piece is chosen with love and care.

2. How do I place an order?
Placing an order at Luxeorra is a breeze! Simply browse our collections, select your favorite items, choose the desired size or color, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase.

3. Can I modify or cancel my order after it’s been placed?
We aim to process orders quickly, but we understand that things change! If you need to modify or cancel your order, please contact our support team within 24 hours of placing your order, and we’ll do our best to assist you.

4. What payment methods do you accept?
Luxeorra accepts a variety of payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and other secure payment options. Your transaction security is our top priority!

5. Do you offer international shipping?
Absolutely! Luxeorra is proud to offer international shipping so everyone can enjoy our exclusive products. Shipping costs and delivery times vary by location, so be sure to check our shipping policy for more details.

6. What is your return policy?
We want you to love your Luxeorra purchases! If you’re not completely satisfied, you can return your items within 30 days for a refund or exchange, provided they are in original condition. Please refer to our return policy page for specific instructions.

7. How can I track my order?
Once your order has shipped, please come to our website and click on the option track your order that is on Main Menu simply click on that option to see the status of your shipment.

8. Do you have a loyalty program?
Yes! At Luxeorra, we appreciate our customers. Join our Luxe Rewards program to earn points on every purchase, receive exclusive discounts, and gain early access to new collections.

9. Are your products sustainable?
We are committed to sustainability at Luxeorra. We strive to source our materials responsibly and partner with ethical manufacturers. Each product reflects our dedication to quality and environmental consciousness.

10. How can I contact customer service?
Our customer service team is here to help! You can reach us via the contact form on our website, email us at support@luxeorra.com. We aim to respond within 24 hours.

11. What if I receive a damaged item?
We take great care in packaging our products, but if your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll work swiftly to resolve the issue and ensure you receive a replacement.

12. How can I stay updated on new arrivals and promotions?

You can also follow us on social media for daily inspiration and behind-the-scenes looks at our collections.

13. How do I choose the right size?
To find your perfect fit, please refer to our detailed size guide on the product page. If you need additional help, don’t hesitate to reach out to our customer support team.

14. How should I care for my handbag?
To maintain your handbag’s quality, we recommend the following tips:

• Clean regularly with a soft, damp cloth.
• Store in a cool, dry place, away from direct sunlight.

 15. How long does shipping take?
Shipping times vary based on your location. Orders are typically processed within 1-3 business days, with shipping within the United Kingdom usually taking 3-7 business days. International shipping times may vary, and you will receive a tracking number once your order has shipped.

16. Do you offer discounts?
Yes, we frequently have discounts. Sign up for our newsletter or follow us on social media to stay informed about our latest offers and exclusive deals.

For inquiries, collaborations, or just to say hello, reach out to us at support@luxeorra.com

17. WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All United Kingdom orders are shipped via DHL, UPS, or USPS Express.

18. Who will cover the shipping cost on returns (customer or merchant)?

We will cover the shipping cost on returns.

FOR MORE INFORMATION:

Trade Name: Luxeorra
Support: 24/7 
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +44 7380 902129 
Business Mail: support@luxeorra.com
Business Address:  34A High Street, Wandsworth, London, United Kingdom