At Luxeorra, we strive to provide a seamless and secure shopping experience. Our payment policy outlines the various options available to you, ensuring that your transaction is both safe and convenient.
1. Accepted Payment Methods
We offer several convenient payment options:
- Credit/Debit Cards: We accept major cards, including Visa and MasterCard.
- PayPal: You can securely pay using your PayPal account.
2. Currency
All prices on our website are displayed in Great Britain Pounds (GBP), unless stated otherwise. If you are purchasing from outside the United Kingdom your payment will be converted to your local currency by your bank or payment provider, which may also incur foreign transaction fees.
3. Payment Security
Your security is our priority. All transactions on our website are processed using secure encryption technology to protect your payment information.
- SSL Encryption: Our site is secured with SSL (Secure Socket Layer) encryption, ensuring that your personal and payment information is transmitted securely.
- PCI Compliance: We adhere to Payment Card Industry (PCI) standards to ensure the highest level of security for your payment details.
4. Payment Authorization
By placing an order, you authorize us to charge the payment method provided for the total amount of your order, including taxes, shipping fees, and any additional charges. If we cannot process your payment, your order may be delayed or canceled.
5. Payment Confirmation
After completing your purchase, you will receive an order confirmation email detailing your order and payment. If you do not see this email, please check your spam or junk folder, or contact us at support@luxeorra.com.
6. Installment Plans
We may offer installment payment options through third-party providers. If you choose to pay in installments, you will be subject to the terms and conditions of the installment provider, including any applicable interest or fees.
7. Payment Issues
If you encounter any payment issues, please:
- Double-check your payment details: Ensure all information is accurate.
- Contact your bank or payment provider: There may be an issue with your account or payment method.
- Failed Transactions: If your payment fails for any reason, you will be notified immediately. Common reasons for failed transactions include insufficient funds, incorrect payment details, or bank restrictions. If you encounter issues, we recommend contacting your bank or payment provider for clarification.
- Reach out to us: If problems persist, contact our customer service team at support@luxeorra.com for assistance.
8. Taxes and Duties
- Domestic Orders: All applicable taxes are included in the final price at checkout.
- International Orders: Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
9. Refunds
Refunds for returned items will be processed back to the original payment method used for the purchase. Please refer to our Refund Policy for detailed information on how refunds are handled.
10. Fraud Prevention
We reserve the right to cancel any order suspected of being fraudulent or containing false information. If your order is flagged for potential fraud, we may contact you to verify your identity before proceeding with the order.
11. Customer Support
If you have any questions or concerns regarding your payment, please don’t hesitate to reach out. Our dedicated customer support team is available at support@luxeorra.com to assist you with any inquiries.
Thank you for choosing Luxeorra! We look forward to providing you with a luxurious shopping experience.
FOR MORE INFORMATION:
Trade Name: Luxeorra
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +44 7380 902129
Business Mail: support@luxeorra.com
Business Address: 34A High Street, Wandsworth, London, United Kingdom